FAQ

Are the bags authentic?

Yes! All bags are guaranteed authentic. We source our bags from trusted luxury brand resellers, each product we accept is then authenticated for a second time by our in-house trained staff.

Do you offer any payment plans?

Yes, we offer 2 different payment plan options, both available at checkout:

1. Affirm

2. Sezzle

Is this legal?

Yes! Leather Phoenix is not affiliated with Louis Vuitton, the Louis Vuitton brand, or Louis Vuitton Malletier S.A. in any way. The products sold by Leather Phoenix are previously owned or second-hand Louis Vuitton bags purchased lawfully on the secondary market and lawfully enhanced by the addition of artistic or ornamental designs. Leather Phoenix does not claim any rights to/in the LV symbol, the Louis Vuitton trademark, or any other related mark.

Can you revamp my personal bag?

Of course! Please submit a revamp form on our revamping services page.

Shipping / How long after ordering will I receive my purchase?

All bags and accessories are made to order unless stated otherwise. Bags take anywhere from 8-12 weeks, while accessories take 4-6 weeks. Please note that we are not responsible for lost or stolen packages.

Do you accept returns?

Unfortunately, since all items are made to order, we do not accept returns or exchanges. If you are unhappy with your purchase, please contact us at shopleatherphoenix@gmail.com

Cancellations + Deposits?

All deposits are non-refundable, but we are more than happy to work with you on a payment schedule. We do not accept any order cancellations after 48hrs as we prioritize getting out all orders as soon as possible. We purchase bags and materials almost immediately after every order is placed. By purchasing you agree to the above terms and conditions.

Other Questions?

Please feel free to email us at shopleatherphoenix@gmail.com for any other questions!