FAQ

ARE THE BAGS AUTHENTIC? 

- Yes! All bags are guaranteed authentic. We source our bags from trusted luxury brand resellers, each product we accept is authenticated in-house by our trained luxury experts.

DO YOU OFFER ANY PAYMENT PLANS?

- Yes, in fact we offer 2 different payment plan options:

1. Sezzle - 6 week payment plan. Only 25% due up front and the remainder is split over the course of 6 weeks with bi-weekly payments. No credit check needed! Just select Sezzle at checkout.

2. Affirm - 3, 6 and 12 month payment plan. Your choice of how many months. Does require a soft credit check. Monthly payments split over the course of 3, 6 or 12 months. Just select Affirm at checkout.

IS THIS LEGAL?

Yes! Leather Phoenix is not affiliated with Louis Vuitton, the Louis Vuitton brand, or Louis Vuitton Malletier S.A. in any way. The products sold by Reborn Gypsy are previously owned, or second-hand Louis Vuitton bags purchased lawfully on the secondary market and lawfully enhanced by the addition of artistic or ornamental designs. Leather Phoenix does not claim any rights to/in the LV symbol, the Louis Vuitton trademark, or any other related mark.

CAN YOU REVAMP MY PERSONAL BAG?

Of course! Submit a revamp form on our revamping services page.

SHIPPING / HOW LONG AFTER ORDERING WILL I RECEIVE MY PURCHASE?

All bags + accessories are made to order unless stated otherwise and take anywhere from 8-10 weeks for bags and 4 weeks for accessories. We are not responsible for lost or stolen packages.

DO YOU ACCEPT RETURNS?

Unfortunately since all items are made to order, we do not accept returns or exchanges. If you are unhappy with your purchase, please contact us at shopleatherphoenix@gmail.com 

CANCELLATIONS + DEPOSITS?

All deposits are non-refundable, but I am more than happy to help work with you on a payment schedule.

I do not accept any order cancellations, as I prioritize to get out all orders as soon as possible, I purchase bags + materials almost immediately after every order is placed.

 

Please feel free to email me at shopleatherphoenix@gmail.com for any other questions!